Refund policy
At our store, we take pride in offering a made-to-order experience for our valued customers. This means that each item you select is custom-made, especially for you. We believe in creating personalized products that perfectly suit your preferences and style. So, when choosing your sizes and personalizing your item, we kindly ask you to keep in mind the uniqueness of this process. By paying attention to the details and making thoughtful selections, you can ensure that your order will be tailored to your exact specifications. This way, we can guarantee your satisfaction and minimize the need for returns or exchanges. We're here to assist you throughout the process, so feel free to reach out if you have any questions or need guidance while picking out your made-to-order treasure.
We want you to be completely satisfied with your purchase, and we are confident that you will love it. Please note that return or exchange authorization will only apply to eligible items, and returns without prior authorization cannot be accepted. To be eligible for a return, your item must be in the same condition as when you received it - unworn, unused, with tags, and in its original packaging. Please ensure you include the receipt or proof of purchase.
In the event that an item is found to have a manufacturing defect, it will be replaced unless a refund is specifically requested.
However, In the event that an item is found to have a manufacturing defect, it will be replaced, unless a refund is specifically requested; we offer a 30 day return policy. This means you have 30 days from the date of receiving your item to request a return
To initiate a return, please contact us at info@thereignofzion.com. Our return address is as follows: 6218 Georgia Ave Ste 1, Washington, DC 20011. Please note that we will provide you with a return shipping label and instructions on where to send your package. Returns sent without prior request and authorization will not be accepted.
For any questions or concerns regarding returns, please reach out to us at info@thereignofzion.com.
Damages and Issues:Upon receiving your order, please inspect it carefully. If you notice any defects, or damages, or if you receive the wrong item, please contact us immediately. We will assess the issue promptly and make it right.
Please note that sale items or gift cards are also not eligible for returns.
Exceptions and Non-Returnable Items:
Please note that certain items are non-returnable, including:
- Perishable goods such as food or flowers
- Custom products or personalized items
- Personal care goods, including beauty products
- Hazardous materials, flammable liquids, or gases
- Drinkware and jewelry
We apologize for any inconvenience caused, but these items cannot be returned due to their nature or customization. If you have any concerns or questions about the return eligibility of a specific item, please feel free to reach out to us for further assistance.
European Union 14-day Cooling Off Period:
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, regardless of the reason and without justification. The same conditions for eligibility apply: the item must be unworn, unused, with tags, and in its original packaging. Proof of purchase or receipt is required.
Refunds:
Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@thereignofzion.com.
At our store, customer satisfaction is our top priority. If for any reason you are unsatisfied with your purchase, please contact us within 30 days, and we will make it right. We take pride in offering a made-to-order experience, ensuring that each item is tailored to your exact specifications. By paying attention to the details and making thoughtful selections, we can guarantee your satisfaction and minimize the need for returns or exchanges. Our team is here to assist you throughout the process, so please don't hesitate to reach out if you have any questions or need guidance while choosing your made-to-order treasure.